Shipping policy

SHIPPING POLICY
Last updated: 26/11/25

Thank you for shopping with [Your Brand Name]. Please review our shipping guidelines below. As we operate through a drop-shipping and made-to-order system, delivery times may be longer than traditional retail stores.

    1. PROCESSING TIMES
      All items are made to order.
      Production and processing typically take 3–7 business days before shipment.
      During peak periods, processing may take up to 7–10 business days.

    You will receive an email confirmation with tracking information once your order has been shipped.

    1. SHIPPING WITHIN AUSTRALIA
      Because our products are made to order and shipped directly from our production partners, delivery times may vary.

    Australia:

    • Standard Shipping: 7–14 business days

    • Express Shipping (if available): 5–10 business days

    Please note: These timeframes are estimates and may vary due to courier delays, weather conditions, or seasonal demand.

    1. MADE-TO-ORDER PRODUCTION
      Each product is produced individually once your order is placed.
      This ensures high quality and reduces waste, but results in longer delivery times compared to ready-to-ship items.

    2. ORDER TRACKING
      Once your order has shipped, a tracking number will be emailed to you. Tracking details may take up to 48 hours to begin updating.

    3. DELIVERY ISSUES
      Customers are responsible for providing the correct shipping address. If your order has not been shipped yet, please contact us immediately at [your email] to update your details.

    We are not responsible for lost or stolen packages once they have been marked as delivered by the courier.
    If your order arrives damaged, please contact us within 48 hours with photos of the item and packaging.

    1. RETURNS DUE TO NON-DELIVERY
      If a package is returned due to an incorrect address, unclaimed delivery, or courier inability to deliver, we will contact you to arrange re-delivery. Additional shipping charges may apply.

    2. CONTACT US
      If you have any questions regarding your order or shipping, please contact us at: admin@fightfitacademyyeppoon.com